Return Policy Page
Return Policy
We hope that you will love your recent purchase from Ozihut.com. If you are in any way unsatisfied with your purchase, we offer a 10-day Return Policy. To see if you qualify, please read the criteria below.
Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 10-day Return policy to be provided in the form of a store credit to the value of your order. Ozihut must be notified of a Return and have authorised the Return for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore, in a condition to be resold. Any Return that deviates from this definition will not warrant a store credit.
10 Day Returns Policy:
- E-mail us at support@Ozihut.com
- Confirm you qualify for a return (more info below)
- Send it back to us in the post/Courier
- Once we received, we will refund or credit your account for the returns
Do I qualify for a return?
Maybe you changed your mind, and that’s completely fine. Ozihut is happy to accept returns 10 days from invoice. Please make sure that to qualify for a return, you tick off the following steps:
- Contact Ozihut support@Ozihut.com notifying your intention to return your item or your order.
- Confirm that the item is unopened, not damaged, and therefore in a saleable condition.
- Once Ozihut confirms your return, please send it back to us (Please note: shipping is at the customers expense).
- Make sure to send us a tracking number, we cannot assist with untracked returns that go missing.
- When we receive the item/order back and confirm its condition, we will provide you a refund or store credit to the value of the items.
What if my product arrives damaged, dead, is different to what I ordered, or is faulty?
At Ozihut we strive to provide high quality products - however there will always be instances beyond our control where products will be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.
In the event that this has occurred, we will always offer a refund or store credit for the affected items. Please follow the steps below:
- Please take a photo of the affected item/s
- Log in to your Ozihut Account
- On the Home Page – scroll down to Services – and click into Resolution Centre
- Click into ‘Item Dispute’ and follow the prompts
Please feel free to email us support@Ozihut.com with any issues, or for help with logging a dispute in the resolution centre.
Can I return a product that I have decided I don't want?
If an item has been opened and used, under Bangladesh health regulations we can no longer accept this item back as a return. Electrical items such as hair straighteners and hair dryers (and other items) also fall into this category.
Please make sure that if you wish to return an item, it is still new, un-used, in original packaging. Anything that deviates from this will not be accepted as a return.
Address changes and lost orders
If you have placed an order and realise you have entered an incorrect address, please contact support@Ozihut.com immediately to correct the mistake. If your order is sent out with the wrong address, Ozihut will not be able to provide any assistance in the form of a refund or resend of the original order.
Please note: Ozihut advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, Ozihut cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.
If you wish to change or redirect an order already in transit, please contact support@Ozihut.com for assistance.
Easy Right? Shop with peace of mind.
